01Cancelling your plan
You can cancel at any time from Settings in the console, or by writing to hello@sanctumcloud.com. Your plan stays active until the end of the period you have paid for, then the account becomes read-only for 30 days so you can export your data.
02Free trials
Trials are free. If you do not choose a paid plan, nothing is charged and the account pauses when the trial ends.
03Monthly plans
Monthly fees are not refunded for a part-used month. Cancel before your next billing date to avoid the next charge.
04Yearly plans
If you cancel a yearly plan within 14 days of paying, we refund it in full. After that we refund the unused whole months, less the two months' discount you received for paying yearly.
05Setup fees
Setup fees cover moving your data and training your staff. They are refundable in full until that work starts, and not after.
06Billing mistakes
If we charge you twice or charge the wrong amount, tell us and we refund the difference in full.
07How refunds are paid
Refunds go back to the original payment method within 5–7 working days of approval. GST is adjusted with a credit note from SanctumCloud System Private Limited (GSTIN 24ABNCS0265J1Z5).
08Refunds to your players
Refunds of sessions, top-ups or store orders to your players are set by your venue's own policy and made from the console. DriftBuddy does not hold your players' money.